In case, any client is not completely satisfied with our services we can provide a refund. All refunds will take maximum of 7 working days to process and it will be refunded in your account either by Account Credits or direct deposit in your bank account. Refund Not Avialable in Domain Registration.
Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to Eweb Next's customers. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a Eweb Next Server. Sites that are advertised using SPAM cannot be hosted in our servers.
The following are the general mailing policy used in Eweb Next servers;
500 emails can be sent per hour. If you exceed beyond this limit, you will get a bounce back message. If you get such errors, please try sending after 1 hour.
Number of times you check to the mail server via POP3 / IMAP is restricted to 30. If you exceed this, you will get a failed login error. Connecting to mail server once in 10 min is ideal.
Catch all or default mail id must be set to fail. This is to avoid stacking of unnecessary spam mails in the server which finally results in large number of inode creation in the file system. This ultimately results in disk failure.
3. System and Network Abuse
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
4. Viruses and Other Destructive Activities
Use of Eweb Next services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use Eweb Next services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.
5. Back Up
Eweb Next is in NO way responsible, for the management and backup of all your and your customer data, and all updates, upgrades, emails and patches to any software that customers use in connection with Eweb Next services. You agree that you are solely responsible for maintaining back up of your website files, emails, database etc at your end.
General Backup Policy
This general backup policy is applicable only for customers and resellers who have purchased backup plans exclusively. This does not apply for customers who have not purchased backup plans exclusively.
Eweb Next backups run once in a week and the previous week's backup will be overwritten. The backup is mirrored to a secondary drive. This is done automatically.
Eweb Next does not verify or test whether individual items such as mail, database, website contents of a particular website is backed up completely or not.
Eweb Next will not be responsible for any incomplete backup of an account owing to instance but not limited to crashed mysql tables, disk usage of an account is more than 5 GB, too many files in email accounts etc.
Eweb Next will not be responsible for loss of backup due to virus infections, disk errors etc.
Eweb Next does not backup dedicated servers, cloud servers, windows shared / reseller hosting accounts. Customers are solely responsible for maintaining their own backup of mails, files, databases etc.
6. Payments, Billing & Pricing
You must always maintain a positive credit balance in your account. You can find list of payment options at www.ewebnext.com
Please note that Eweb Next offers various payment options for ease of payment to the customer. Transaction fees, service charges of such payment options are separate and must be added to your total account fee separately and paid in total. Once you make the payment, you must intimate Eweb Next by creating a ticket in the members area with full details such as To which of our account payment was made, Mode of payment, Amount paid, Service for which the amount is paid, Date of payment and other payment details such as Bank, Branch, Account number details. If you do not have access to the members area, you may create a ticket at www.ewebnext.com. If no such intimation is provided, account setup or renewal or other account related functions cannot be completed. Eweb Next will take 48 hrs - 72 working hrs to verify and execute an order. Usually it takes only few min, but in rare cases we may have to verify fraudulent payments and hence 48 hrs - 72 working hrs will be the time taken to verify and execute an order.
It is customer responsibility to intimate Eweb Next about the payment & other details and make sure that an domain / account renewed. Domains/ Accounts must be renewed atleast 30 days prior to expiry to prevent last minute glitches, act of god, issues at registry's end etc.
It is the responsibility of the customer to make sure that correct and working email id is in file with Eweb Next. Eweb Next will send all email alerts about renewals, registration, transfers, offers as a courtesy by email. It is the responsibility of the customer to login to the members area and respective control panels to keep track of their account status.
All account fee must be paid in advance in full before the actual term. Eweb Next will charge 15% of the account fee or Rs.250, whichever is higher as a late fee.
Eweb Next will add credits to an account only when the payment is fully reflected in Eweb Next bank accounts. Part payments will not be added to an account. If transaction or processing fee is not added with the amount paid, Eweb Next will only add the exact amount after deducting such a processing fee. Returned checks will attract Rs.500 towards check returning charges and admin charges. Once a check is returned, the customer will have to make all further payments as Cash / Bank Account Transfer to our accounts and no other mode of payment will be accepted. Outstation checks will attract Rs.100 as collection charges.